At ShieldCraft Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• The wrong product was delivered
• The product has manufacturing defects

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or washed products
• Products damaged due to customer misuse
• Items without original packaging and tags
• Products bought during clearance or sale (if mentioned)

3. Return Process

To initiate a return:

• Email us at poojarawat953026@gmail.com
• Mention your order ID and reason for return
• Attach clear images or videos (if product is damaged/defective)

4. Refund Policy

Once your return request is approved and the product is received and inspected, your refund will be processed.

• Refunds are initiated within 5–7 business days
• Refunds will be credited to the original payment method
• Shipping charges (if any) are non-refundable

5. Replacement Policy

In case of damaged or defective products, we may offer a replacement instead of a refund, subject to product availability.

6. Return Shipping

Return shipping costs will be borne by the customer unless the return is due to a defect or incorrect item delivered by us.

7. Cancellation of Return Requests

Once a return request is approved, it cannot be canceled.

8. Contact Information

For any questions related to returns or refunds, contact us at:

ShieldCraft Store
Owner: Ajay Suman
Address: Ajay Suman S/O Ramesh Chand Suman, 513, Balariya Deavaja Ke Pass, Chauth Ka Barwaea, PO: Chauth Ka Barwaea, Dist: Sawai Madhopur, Rajasthan – 322702
Email: poojarawat953026@gmail.com
Phone: +91 8302234548